Terms of Use

Edith Care – Jobello Technology AB

Last updated: 24 July 2026

Edith Care provides an AI-based documentation service that enables users to transcribe and document clinical conversations using an application on an internet-connected computer, tablet or phone.

The Service supports the creation of clinical documentation (draft clinical notes) for care providers via a web browser. The Service is provided by Jobello Technology AB, a limited liability company (aktiebolag) registered in Sweden with the Swedish Companies Registration Office (Bolagsverket) under company registration number 559311-6907, with its registered office in Stockholm, Sweden (“Edith Care”, “we”, “us” or “our Service”).

The Service is offered exclusively to businesses and professional users for use in their professional practice. It is not offered to, or intended for, consumers.

NOTE FOR US CUSTOMERS

Edith Care is preparing for a US launch. The Service is currently hosted and operated in the EU. Business Associate Agreements (BAAs) will be executed, and US-based hosting will be available, before we onboard US customers handling protected health information (PHI). SOC 2 Type II attestation is underway as part of the same US-readiness program. Talk to us about your regulatory requirements before onboarding any PHI.

Definitions

•User: any employee or contractor of the Customer who uses the Service.
•Agreement: the agreement entered into between the Customer and the Provider, including its schedules.
•Confidential Information: information subject to confidentiality obligations under the Agreement or applicable law, including federal and state confidentiality requirements that apply to health information (such as HIPAA, once processing of PHI begins under a BAA).
•Service: the services provided in accordance with the Agreement and the Service Description.
•Service Description: the schedule describing the content and scope of the Service.
•Clinical Draft: draft clinical documentation created in the Service that requires review and approval by qualified clinical staff before it is transferred to the care provider's official records system.

Provider’s obligations

Provision of the Service

The Provider shall make the Service available on an ongoing basis during the term of the Agreement and perform the Service in a professional manner.

Support and availability

•Support is provided during normal business hours via support@edithcare.se.
•The Service carries an uptime commitment of 99.5%, measured quarterly (approximately 3.5 hours of permitted downtime per month).
•Planned maintenance may be carried out between 21:00–05:00 CET and is excluded from the uptime calculation.
•Edith Care will give the Customer advance notice of planned interruptions where possible.

The Provider is responsible for maintaining and updating the Service to ensure that it remains functional and secure in accordance with applicable IT and healthcare standards.

Acceptable use

Edith Care must be used responsibly and solely for its intended purpose: creating accurate, editable draft clinical documentation (Clinical Drafts).

User responsibilities

Users shall:

•Review and edit all AI-generated content before it is entered into patient records or records systems.
•Apply professional judgement in all use — the Service is documentation support, not a substitute for clinical judgement.
•Comply with applicable laws and regulations, including applicable federal and state law governing health information.
•Ensure that all content transferred to the records system is accurate and complete.

Prohibited conduct

Users may not:

•Enter false or misleading information.
•Use the Service to generate medical diagnoses, treatment recommendations or medical advice.
•Compromise the security or integrity of the Service (for example through manipulation or reverse engineering).
•Share login credentials or permit unauthorized access.
•Use the Service for purposes outside its intended use.
•Use the Service to process personal data in breach of applicable data protection law.

Violations may result in access being suspended or terminated.

Right to use the Service and account access

Licence

The Customer is granted a non-transferable, time-limited right to use the Service in accordance with the Agreement, limited to the agreed number of users and the agreed term.

Account responsibility

•Each user account is personal and may not be shared.
•Users are responsible for protecting their login credentials and devices.
•Users are responsible for keeping account information current and accurate.

Account protection

Edith Care may suspend or block accounts where necessary to prevent misuse, fraud or unauthorized access, or to protect users, partners or Edith Care.

Customer’s obligations

Technical requirements

The Customer is responsible for ensuring access to suitable hardware, software and internet connectivity.

Scope of use

The Service may only be used within the Customer’s own operations.

Legal compliance

The Customer is responsible for ensuring that all Users comply with applicable laws, regulations and Edith Care’s instructions. In particular, the Customer is responsible for:

•Carrying out any risk assessments required by applicable law and the Customer's own policies before deployment.
•Assigning access permissions on a need-to-know basis and reviewing them regularly.
•Informing patients that AI-assisted documentation may be used, where required by applicable law or professional standards.
•Reviewing access logs systematically and on a recurring basis.

Prohibited technical measures

Unless expressly approved by Edith Care, the Customer and its Users may not:

•Circumvent or disable the Service's protection mechanisms.
•Use automated access tools (robots, scrapers, spiders).
•Decompile, disassemble or otherwise reverse-engineer the Service.
•Manipulate the Service's content or inject code.
•Perform data mining or extraction beyond the intended use.
•Transmit malware or malicious code.

Enforcement and assignment

Edith Care may terminate or restrict access if these terms are violated or if unlawful or fraudulent activity occurs. The Customer may not assign or transfer rights or obligations under this Agreement without the Provider’s written approval.

Customer data

Ownership and access

All customer data remains the property of the Customer. Edith Care processes data solely to provide the Service. Customer data is released to the Customer on request without undue delay, in an agreed format or in the format the Customer requests.

Automatic deletion and retention

•Audio files are deleted automatically after successful transcription.
•Patient data (transcripts, draft reports) is deleted automatically after a configurable retention period set by the Customer (default: 90 days after the last change).
•The Customer can manually delete individual cases, reports or transcripts at any time.
•All deletion is permanent and irreversible.

Expiry of the Agreement and data export

The Customer may export its data at any time, free of charge, in line with data portability requirements.

•Primary export method: direct transfer to the Customer's records system via integrated API connections. This method is preferred as patient data remains within controlled systems.
•Secondary export method (on request): on expiry of the Agreement, or on specific request, data can be provided in a structured, machine-readable format (JSON and/or PDF). Such exports are logged and require an authorized administrator.
•The Customer may request that all customer data be permanently deleted within 30 days of the expiry of the Agreement. Edith Care confirms completed deletion in writing.

Patient data

All clinical content created in the Service constitutes Clinical Drafts. Edith Care is not a records system. The Customer is responsible for transferring approved content to the clinic’s official records system. Patient data that has not been transferred or is not in active use is deleted automatically after the configured retention period.

Confidentiality

Neither party may disclose confidential or protected information beyond what is necessary to perform the Agreement. The confidentiality obligation does not apply to information that is publicly known or that must be disclosed by law.

The Provider processes confidential information solely for technical processing or storage, in accordance with applicable law. Confidentiality obligations survive the expiry of the Agreement.

Personal data

The processing of personal data is governed by the data processing agreement (DPA) entered into with the Agreement, which we provide as part of onboarding. Both parties shall comply with applicable data protection law. For US customers, the processing of protected health information (PHI) will additionally be governed by a Business Associate Agreement (BAA); BAAs are executed as part of US onboarding and no PHI is processed before a BAA is in place.

Patient data processed in the Service is never used to train, improve or further develop AI models. All AI processing currently takes place within the EU/EEA, with US-based hosting planned ahead of our US launch. Further information is available in our privacy policy at edithcare.us/privacy-policy.

Security

The Provider takes appropriate technical and organizational measures to ensure security and confidentiality, including:

•Encryption at rest (AES-256) and in transit (TLS 1.3).
•Individual user authentication with multi-factor authentication.
•Complete access logging of all access to patient data.
•Data storage within the EU/EEA with Microsoft Azure Sweden Central as the primary region — US-based hosting is planned ahead of our US launch.
•Regular security assessments and incident management.

More information is available at edithcare.us/security.

Intellectual property

Edith Care warrants that it holds all intellectual property rights required to provide the Service. The Customer is responsible for ensuring that it holds the necessary rights to any software or systems the Customer provides.

Development of the Service

All improvements, innovations or developments of the Service remain the exclusive property of Edith Care (Jobello Technology AB). The Customer may provide suggestions and feedback, which Edith Care may freely use for further development of the Service.

Limitation of liability

•Edith Care is not liable for indirect or consequential loss.
•Total liability is limited to the amounts paid by the Customer during the six (6) months preceding the claim.
•Edith Care is not liable for loss arising from a User's failure to review AI-generated content before it is transferred to the records system.
•The Customer bears full responsibility for all clinical content that is signed and entered into the clinic's records system.

Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law.

Force majeure and changed circumstances

Neither party is liable for failure to perform its obligations due to circumstances beyond that party’s reasonable control (for example changes in law, natural disasters, labour disputes, pandemics or interruptions to public communications networks).

If changes in law affect the Agreement, the parties shall negotiate in good faith to maintain compliance and continue the cooperation.

Term and termination

Term

The Agreement applies from the date of the Customer’s registration and runs for the agreed term.

Termination

Either party may terminate the Agreement with 30 days’ written notice before the end of the agreed term. If the Agreement is not terminated, it renews automatically for an equivalent period.

Immediate termination

Either party may terminate the Agreement with immediate effect if the other party materially breaches the Agreement and fails to remedy the breach within 30 days of written notice.

Governing law and disputes

These terms and the Agreement are governed by Swedish law. Disputes arising out of the Agreement shall first be resolved through negotiation between the parties. If the parties cannot reach agreement within 30 days, the dispute shall be settled by the Swedish courts, with the Stockholm District Court as the court of first instance, which shall have exclusive jurisdiction. The data processing agreement has its own governing-law and jurisdiction clause, which prevails for disputes arising under it.

The Service is offered to business customers only. If mandatory local law nonetheless grants you rights that cannot be derogated from by agreement, nothing in this section affects those rights. These English terms are the sole and entire terms for customers who contract on them; any Swedish-language terms published by Edith Care are a separate agreement that does not apply to those customers.

Payment and invoicing

Plans, fees and taxes

Edith Care offers different subscription plans. Features, limits and prices may vary and may change with at least 60 days’ notice. Fees are stated exclusive of applicable sales and use taxes unless otherwise indicated.

Payment and invoicing

•Payment is made by invoice with 30-day payment terms, unless otherwise agreed.
•Subscription fees are invoiced in advance and provided electronically.
•Unpaid fees may result in late-payment interest in accordance with applicable law, suspension of the Service or termination of the Agreement.
•Fees are non-refundable unless required by law or specifically agreed.

Changes to these terms

Edith Care reserves the right to update these Terms of Use. In the event of material changes, the Customer is notified at least 30 days in advance by email or via the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

CONTACT

Contact information

Edith Care (Jobello Technology AB)

Registered in Sweden · Company reg. no. 559311-6907

fredrik[at]edithcare[dot]se

These Terms of Use apply from 24 July 2026.